When we arrived we noticed this lady who we had unpleasant experience with, sadly she was the only one at that time not helping out a customer so she wave us over.
Update: 45 minutes later.... they tell me something completely different than the person 5 days ago at the same store. And they cannot help me at all. Thanks for the 45 minute wait for nothing. Not cool. Will never deal with this store again. Will travel for better service. Need some updates here whoever the manager is.
Long story short she was not able to help with either because we could only add people in my account over the phone and for the discount she said they didn't do that. So when I came back home, to Eau Claire I went to a different store and the employee was able to get everything done with a few clicks on his tablet.
Sue was wonderful to work with. I didn't have an AT&T problem, more of a Directv problem that she straightened out. Thanks, Sue
I asked about my experience over at the Marshfield AT&T store and he was in disbelief that they weren't capable of doing symple account updates instore. This is why I sharing this experience, maybe they will read it and improve their customers support.
Love this place. Best cell service around!
I went to add my military discount to my account before I went away on orders and to add a family member to the account.
Go to a corporate store instead. Person on my account needed help with a device. One of the tasks was getting phone number changed, they decided to open a new line with a new number instead of changing the number voiding my att next plan and adding a line activation fee...for changing a phone number. Luckily att corporate fixed most of the damage.
Update: 30 minutes standing here. Not even a glance. No acknowledgement at all.
When a customer waits for 10 minutes without even an acknowledgement. I understand you are helping other customers, but at least let yhebwaiting customer how long it will be. Never enough help at busy times. Always have to wait.
At T Authorized Retailer is a US Electronics Store based in Marshfield, Wisconsin. At T Authorized Retailer is located at 1831 N Central Ave, Marshfield, WI 54449, USA.
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