I give this company a 1.
But once a repair needed to be done to it things became more complicated.
Then, I receive a bill for $140 - The heater was under warranty so they had to come out anyway.
$75 for the trip there them $65 for parts and Labor...Plus, when I called about this fee which no parts was need and the pipe only had to be turned 2 turns. She said it was a fee from them to go back to the office.
AGAIN, I WILL NEVER USE THIS COMPANY AGAIN. AND I WILL LET ALL MY FRIEND KNOW NOT TO USE THEM AS WELL!!!!!
It took a long time for them to find somebody to come to my location and during this time I had no idea what was going on because upon the initial call I WAS NOT informed of this. I had to call back to see what was going on.
DO NOT USE THEM!!!!!!
And they only got a 1 because when Terry or Larry came out to Quote the replacement of a furnace. He was very nice and I liked the sound of a small local company.
"Then the repairman called me and wasn't happy about this job being added to his schedule. ONCE, there he fixed the heater drain pipe and I asked if he could turn the incoming gas on my water heater a couple of turns which he did, but wasn't happy about doing.
Custom Heating Plumbing is a US Plumber based in Marshfield, Wisconsin. Custom Heating Plumbing is located at 243 S Central Ave, Marshfield, WI 54449, USA.
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